PROGRAM MANAGEMENT - CUSTOMER SERVICE

DOING THINGS RIGHT THE FIRST TIME

There is nothing of more importance at ImageFIRST than customer service. Our commitment to it is paramount. Our corporate customer service philosophy is founded on a proactive point of view. We attempt to stop problems before they start by doing things right the first time.

YOUR CUSTOMER SERVICE TEAM

A large, multi-location customer might have a team of 3 to 5 people who are specifically trained to handle all aspects of the account. Led by a customer service supervisor, the team takes a proactive roll in ensuring that the customer receives the best service possible. Because the team is responsible for this high level of service, they essentially take ownership of the account.

CUSTOMER SERVICE TOOLS

Customer Comment Card: This card is inserted into every package we ship (if we package by man, every employee receiving an order gets a comment card). The card is postage paid and addressed to company President, Brian Beere. Customer Satisfaction Surveys: All customers are called on a regular basis in an effort to determine specific problem areas. When a problem is identified, those in a position to fix it address it immediately

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Minimum of 36 pieces required for customized orders
We do not accept overseas orders

© ImageFIRST Professional Apparel 2008
All Rights Reserved, Patent Pending.

Image FIRST Professional Apparel is not affiliated or connected in any way with
ImageFIRST TA and ImageFIRST Healthcare Laundry or Healthcare Laundry Franchise Systems.

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